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Returns & Refunds
If you did not receive the product within the guaranteed time(30 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the returned item Groomest will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Once an item of Groomest is delivered to you, you can return that item within 30 days of delivery.
To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your merchandise must be unused and in the same condition, you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items. These items are not eligible for a return, refund or exchange.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment. Therefore we recommend an insured and trackable mail service.
Refunds and Exchanges
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
After receiving your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or impose different or additional conditions.